Acceptance of the Credit Assignment and Contractual Conditions

When you purchase the Pagosubito (Paynow) service, you declare that you have read and accepted the following contractual conditions of OnAir S.r.l. -service PAGOSUBITO-.

PAYNOW SERVICE - DELAY - more than 3 hours: following the purchase of the service by the Customer, OnAir S.r.l., undertakes to settle the relative Compensation deriving from CE Reg. 261/04 on the basis of the route.

According to Article 7 of the REG. CE 261/04. Right to financial compensation 1. When reference is made to this article, the passengers concerned shall receive financial compensation equal to:

a) EUR 250 for all flights of less than or equal to 1 500 kilometers;

(b) EUR 400 for all intra-Community flights over 1 500 kilometers and for all other flights between 1 500 and 3 500 kilometers;

c) EUR 600 for flights not falling under points a) or b).

The website will be used for the exact calculation of the orthodromic distance, necessary for the settlement of the relative compensation (from € 250.00 to € 600.00).

Before proceeding with the settlement of the sums, OnAir s.r.l. will check the actual flight delay from the website Only this site can be taken into consideration for the purpose of the settlement of the Compensation.

If on this site, there is no reliable data on the hours of delay (unknown), the passenger will be entitled to request an official certificate of delay from the ARRIVAL airport only. In this case the Compensation may be paid.

Following the verification of the delay, OnAir will send a request to forward the necessary documents.

Payment is subject to the passenger sending:


In order to obtain payment a necessary condition will be the passenger’s boarding on the flight subject to the delay. If the flight is delayed at the destination airport for more than 3 hours but the customer decides not to board, the Compensation will not be paid.

Once the compensation have been received, the passenger will not be able to make other requests to the airline regarding the same flight having transferred the credit to Onair S.r.l.

Any type of delay at the final destination verified of more than 3 hours (technical failure, bad weather, birdstrike, Company's employees strike not communicated) will be paid, with the exception of delays deriving from airport strikes and / or arising from the closure of the proclaimed airspace. For routes over 3500 km where the delay is more than 3 hours but less than 4 hours, Compensation will be paid at 50% (€ 300.00) as required by EC Reg. 261/04. For connecting flights that are part of a single itinerary and purchased at the official website of the company, loss of connection entitles the customer to the payment of the financial compensation provided that the delay at the final destination is greater than 3 hours and the connection time between the first and the second / third flight of at least 2 hours. If the connection time is shorter, the sums equal to 50% of the compensation will be paid.

To obtain the remaining part (50%), a claim will be made to the airline. In case of acceptance, the remaining sum will be paid. In case of refusal, Onair S.r.l. makes itself available through his lawyers to initiate a trial in front of the competent department free of charge.

BAD WEATHER - For the airlines Ryanair, Easyjet, Vueling, Wizzair, Volotea,  only in case of bad weather, the sums equal to 50% of the compensation will be paid first. Furthermore, the delay at the destinatio must be at least 5 hours. Compensation will not be paid ofr diverted flight.

To obtain the remaining part (50%), a claim will be made to the airline. In case of acceptance, the remaining sum will be paid. In case of refusal, Onair S.r.l. makes itself available through his lawyers to initiate a trial before the competent offices free of charge.

in case of cancellation, overbooking, denied boarding ONAIR S.r.l. will manage the claim without require any commission in case of successfull.

For delays of more than 2 hours and less than 3 hours, all receipts will be refunded (after sending) for purchases of food and drinks up to a maximum of € 50.00.

Payments will be made within 96 hours, starting from the sending of the complete documentation as requested above. Payments will be made exclusively to an account in the passenger's name. It will not be possible to pay third parties even if delegated. Only parents of minors will be able to collect sums in their name and on their behalf.

Management of the service has an additional fixed cost of € 10.00.

The Customer declares that information provided is correct, complete and truthful.

The Italian law applies between the agreement OnAir S.r.l. and the Customer.

The Customer declares that the complaint request has not been entrusted to third parties and no legal dispute is ongoing or is about to be undertaken between the Customer and the Airline on the same issue. Once the payment has been received, the Customer declares not to carry out any other act that could, even potentially, jeopardize the success of the sale. The customer, following the payment by Onair S.r.l., will have nothing else to claim against the latter with reference to the transfer referred to in this contract.

Any violations will authorize Onair S.r.l. to the request for repayment of the sums.

OnAir S.r.l. uses personal data provided by the Customer for the purposes indicated in the agreement and for the sole purpose of managing the procedure in the best possible way and respects all applicable privacy laws. The Customer agrees, with this document, under the protection of the legislation on the processing of personal data (L 196/03), to provide OnAir S.r.l. personal information and also consents to the use of such data as part of the management of the complaint procedure.

OnAir S.r.l. may contact the customer by phone / whatsapp or by e-mail in order to request the integration of documents necessary for the optimal management of the practice.

Ritardo Aereo - On Air s.r.l.Vat id: 08219821215Privacy PolicyAbout Cookiessito web realizzato da
Endesia Web Agency Napoli